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9.你是否在持续改进公司的经营，最大限度地为未来的领导者减少负债水平？
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10.如果你是一个中层管理者，你是否能对发现的问题做出恰当的反应？或许你比想象中的自己更具做出改变的能力。
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[1] 1英里≈1.6公里。
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[2] For more on this time, please see Donald H. Thompson, The Golden Age of Onondaga Lake Resorts (Fleischmanns, New York: Purple Mountain Press, 2002).
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[3] Rick Moriarty, “When Onondaga Lake Crackled with Dancing and Rides: A Search for Our Lost Resorts,” Syracuse.com, updated March 22, 2019, https://www.syracuse.com/empire/2015/07/a_search_for_the_lost_resorts _of_onondaga_lake.html.
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[4] Catie O’Toole, “Onondaga Lake Cleanup Continues; Next Up: Dredging, Capping Contaminated Lake Bottom,” Syracuse.com, updated March 22, 2019, https://www.syracuse.com/news/index.ssf/2012/03/onondaga_lake _cleanup_continue.html.
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[5] “Onondaga Lake Superfund Site,” Atlantic States Legal Foundation, accessed October 10, 2019, http://onondagalake.org/Sitedescription/OnondagaLake BottomSediments/docs/Onondagalake_asFS1Aand%201B_ver%203.pdf.
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[6] S. W. Efler and R. D. Hennigan, “Onondaga Lake, New York: Legacy of Pollution,”Lake and Reservoir Management 12, no. 1 (1996), DOI: 10.1080/07438149609353992.
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[7] Matthew Liptak, “A Bunch of People Just Went Swimming in One of the US’ Most Polluted Lakes for the First Time in 75 Years,”Business Insider, July 23, 2015, https://www.businessinsider.com/r-swimmers-take-dip-in-long-polluted-new-york lake-to-hail-cleanup-2015–7; David Chanatry, “America’s ‘Most Polluted’ Lake Finally Comes Clean,” National Public Radio, July 31, 2012, https://www.npr.org/2012/07/31/157413747/americas-most-polluted -lake-finally-comes-clean.
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[8] Liptak, “A Bunch of People”; Chanatry, “America’s Most Polluted.”
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[9] 即Superfund Site，是美国环保局根据相关法律所确定的一系列被污染地域。这些地域通常遭受了严重污染，且需要较长时间才能修复。——译者注
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[10] “Superfund Site: Onondaga Lake Syracuse, NY,” United States Environmental Protection Agency, accessed October 6, 2019, https://cumulis.epa.gov/super cpad/SiteProfiles/index.cfm?fuseaction=second.cleanup&id=0203382.
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[11] 1立方码≈0.76立方米。
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[12] William Kates, “Honeywell Agrees on $451 Million Plan to Onondaga Lake in Syracuse,”Post Star, October 12, 2006, https://poststar.com/news /honeywell agrees-on-million-plan-to-onondaga-lake-in-syracuse/article _7213adc9–3965–5d44a8aa-5a8d29b2f700.html; consultation with current and former Honeywell executives.
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[13] “Onondaga Lake,”New York State, accessed October 9, 2019, https://www.dec.ny.gov/lands/72771.html#Revitalizing; Liliana Pearson, “Onondaga Lake Sees the Return of Threatened Bird Species,”NCC News, July 28, 2017, https://nccnews.expressions.syr.edu/2017/07/28/onondaga-lake-sees-the -return-of-threatened-bird-species/; “Onondaga Lake Cleanup Progress,” New York Department of Environmental Conservation,October 2017, https://content.govdelivery.com/attachments/NYSDEC/2017/10/23/file_attachments/901196/OL%2BProgress%2BFact%2BSheet%2B10.23.17 %2BFINAL.pdf.
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[14] Honeywell promotional video, untitled and unpublished.
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[15] Honeywell promotional video, untitled and unpublished.
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[16] Glenn Coin, “Onondaga Lake Cleanup, Decades in the Making, Will Be Done This Month,” Syracuse.com, updated January 4, 2019, https://www.syracuse.com/news/index.ssf/2017/11/onondaga_lake_cleanup_decades_in _the_making_will_end_this_fallhtml..
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[17] Glenn Coin, “Survey Asks: Would You Swim at an Onondaga Lake Beach?,” Syracuse.com, updated January 15, 2019, https://www.syracuse.com/news /2019/01/survey-asks would-you-swim-at-an-onondaga-lake-beach.html.
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长期主义：关注短期业绩，更要投资长期增长 第四章 聚焦流程
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压缩空气是隐藏在霍尼韦尔工厂中的一位无名英雄。在整个生产流程中，包括零部件的移动、清洁、喷涂及组装在内的各种机械性能都必须依靠压缩空气完成。2012年，为了在所有霍尼韦尔工厂落实标准化运营，提升运营水平，我们决定对压缩空气的使用情况进行一次大检查。尽管空气价格便宜，但压缩空气却需要消耗大量的能源，成本不菲。在对26个工厂的压缩空气系统进行排查之后，我们共发现1600多处漏洞。修复这些漏洞（并且不再产生新的漏洞）共为我们节省了80多万美元的能源成本。另外，我们也趁此机会对氮气、氩气和氦气等工业气体的使用情况进行了摸底，结果又额外节省了大约12万美元。
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对我们这种规模的企业来说，这都不是什么大钱，但我们还有无数类似的流程改进项目。2005年，我们推出了一个叫作HOS（见第三章）的新型工作组织方式，力求在全公司范围内提升运营水平。HOS是一套用于工厂运营的综合性系统（过去是，现在也是），它可以同时调动管理者和员工，以持续共同改进工作流程。鉴于众多企业的流程改造都难以持久，因此我们设计了HOS，以便推进持续性变革，这样我们就不需要每隔几年就得从头再来。HOS中虽包含了六西格玛及精益生产等广泛流行的流程改进方法，但它的范围更广，不仅可用于解决具体的流程问题，还可以用于处理任何工厂内多种流程间的复杂关系。HOS涉及流程中的所有相关者，并将特定工具置于一种整体性的文化和管理体系。这种整体文化和管理体系决定了一家工厂的总体运行方式，同时也使我们能够在霍尼韦尔实现流程变革的标准化。
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HOS既帮助工厂扭转了思维，也为它们提供了行动工具，它们可以检视现有的运营方式并以持续性的方式对其加以改善。如此一来，我们各种大大小小的项目，就都能够在降低成本、库存以及环境影响的同时，使产品质量、客户满意度以及工作安全性得到永久性的提升。运营水平提升了，这些工厂的财务表现也会更加优异。过去在我们位于伊利诺伊州的工厂，一套气体监测设备从生产到交付至客户，共需要42天；实行HOS之后，整个周期缩短为10天，而且整个生产所占用的工厂空间也仅为原来的25%。[1]
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