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Dialogue 5
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A: Who were you quarrelling with?
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A：你刚才跟谁吵架啊？
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B: I got into a quarrel with my customer.
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B：我与客户吵了一架。
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A: Why?
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A：为什么？
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B: He kept calling for a quotation, while picking at things right and left. It was really so annoying!
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B：他一直打电话来询价，可是又嫌东嫌西。真是烦死了。
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A: Maybe he was hoping that you would give him a bigger discount.
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A：他可能是希望你给他多一些折扣吧！
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B: I know, but he is buying in small quantities and he is not an old customer. I really can’t give him a satisfactory discount.
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B：我也知道，可是他买的数量不多，又不是老客户，折扣上我很难让他满意。
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A: So you offended him.
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A：所以你得罪他了。
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B: Yes. He even wrote a letter complaining to the General Manager, which really upset me. Susan, what if you meet up with such an unreasonable customer, how would you communicate with him?
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B：是啊。他还写信给总经理告状，真是气死我了。苏珊，如果你碰到这样无理取闹的客户，会怎么跟他沟通？
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A: Sometimes words are a waste; laughter is better. If you don’t feel like talking, finding an excuse to walk away. Let your feelings stabilize a little bit and then talk to him.
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A：有时说了也是白说，笑一笑就好了。如果你不想说话，就找个借口先走开。让自己心情平稳下来再与他沟通。
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B: You mean just don’t get into a direct confrontation, right?
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B：你的意思是不要与他正面冲突就行？
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A: Right.
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A：没错。
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