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B：我也知道，可是他买的数量不多，又不是老客户，折扣上我很难让他满意。
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1704997018
A: So you offended him.
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1704997020
A：所以你得罪他了。
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B: Yes. He even wrote a letter complaining to the General Manager, which really upset me. Susan, what if you meet up with such an unreasonable customer, how would you communicate with him?
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B：是啊。他还写信给总经理告状，真是气死我了。苏珊，如果你碰到这样无理取闹的客户，会怎么跟他沟通？
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A: Sometimes words are a waste; laughter is better. If you don’t feel like talking, finding an excuse to walk away. Let your feelings stabilize a little bit and then talk to him.
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A：有时说了也是白说，笑一笑就好了。如果你不想说话，就找个借口先走开。让自己心情平稳下来再与他沟通。
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B: You mean just don’t get into a direct confrontation, right?
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B：你的意思是不要与他正面冲突就行？
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1704997034
A: Right.
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1704997036
A：没错。
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外企白领英语口语 Unit6
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Argument and Blame争议与责备
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Top Sentences典型例句
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1. I wonder why you have the achievements to yourself.
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我想知道为什么你把这些成绩据为己有。
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2. The merit is a result of our cooperation, our efforts, like the line in the new type of Ice Cream ad.
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1704997054
我们共同合作、共同努力才取得了成功，比如说，这种新型的冰激凌广告的创意。
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3. If you had got the idea by yourself, then you should have deserved our boss’s praise.
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如果那创意真是你一个人的，你倒真值得老板表扬啊。
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4. This is unbelievable! You’ve made a terrible mistake!
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真不可思议！你竟犯了这么严重的错误！
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5. I don’t have to explain anything, this is not my fault!
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