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A: What should we do when we find a shortage in the shipment?
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A：当我们发现货物短重后应该怎么办？
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B: You could lodge a claim with the ship owner or with the insurance company.
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B：你既可以向船运公司提出索赔，也可以向保险公司提出索赔。
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A: Do brokers take care of that?
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A：经纪人会做这些事吗？
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B: Yes. But you must present us a report certifying the goods were on the vessel at the time the vessel sailed out.
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B：是的。但你们必须取得船运公司的报告，说明船只出发时货物的确已装上船。
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A: I see. By the way, how do we present proof of ownership?
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A：我明白了。顺便问一下，我们如何提供该证据呢？
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B: We have to file with the underwriters the full original set of ocean bills of lading, original policy or insurance certificate and the original commercial invoice.
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B：我们必须向保险公司提供全套的正本提货单、正本保单或保险证明以及正本商业发票。
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A: Who prepares a statement known as the protest?
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A：谁准备我们通常所说的海事及告呢？
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B: The master of the vessel does.
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B：由船运公司提供。
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A: Is the protest an official statement of the cause of the loss of the goods?
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A：海事报告是对造成货物损失的正式声明吗？
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B: Yes, they usually do.
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B：是的，他们常常会这样做。
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A: Do they charge for that?
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A：他们收费吗？
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B: Yes. In Europe they charge a commission of one percent of the amount of the claim for their collecting services.
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B：是的。在欧洲，他们按索赔款的1％收取收集证明服务费。
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A: How about in the United States?
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